Case Manager
Bolton – 37.5 hours per week
Monday – Friday
Effectively and proactively manage a case load of new and in-progress property claims in line with both client specific requirements and service level agreements
Duties and Responsibilities:
Proactively manage own caseload to consistently achieve all relevant Service Level Agreements (SLAs)
Effectively handle all customer interactions (Client and direct customer) professionally, knowledgably and with Treating Customers Fairly (TCF) in mind
Effectively manage third party suppliers to drive cases to settlement with service, cost and timescales in mind
Produce work of a consistently high quality in line with internal processes and guidelines
Operate within, and adhere to, signed off authority levels
Adhere to relevant governance and regulatory processes (Data Protection [DPA], TCF, Information Security)
Take responsibility for own self-development through effective use of PDR and audit feedback and relevant learning courses
Contribute positively to both great teamwork and a good overall culture
Skills and Experience:
Relevant technical claims experience
Good customer service skills
Ability to effectively manage own time and caseload
Good interpersonal skills
Self-motivated with a drive for continuous self-development
Effective Communicator
IT proficient
Good problem-solving capability
What we offer:
Reward platform – discounts for over 800 retailers
25 days holiday (rising with service)
Well-being centre
Recognition programme
Paid fertility appointments
Fostering friendly employer
Pension - matched contribution up to 5%
Life Assurance (2 x basic salary)
