EAP Telephone Counsellor

EAP Telephone Counsellor BACP, UKCP, NCS or equivalent Registered

Nationwide

Flexible office and home working options available (to be discussed at interview)

Permanent

Full and Part time hours (Minimum of 3 days per week) available with a fixed protected non-working day each week

Competitive Pay: £25,500 - £28,500 pro-rata + enhanced payments for unsociable hours

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

What you'll be doing

An opportunity to really make a difference to people’s lives, while continuing in your own clinical career development. You’ll deliver the Employee Assistance Programme (EAP) service to Bupa clients in need of support with their mental health and wellbeing, through solution focussed approaches and techniques. Every day is different, and each call is unique in supporting large and small companies with their employees’ mental health and wellbeing ranging from supporting those living with physical and mental health needs through to helping to achieve working life resilience and assistance with legal and financial worries.

Responsibilities will include but not be limited to:

• Answering inbound calls in a busy 24/7 contact centre environment and providing therapeutic support to callers on a wide range of presenting issues within a dedicated timeframe

• Working independently, and as part of a wider multi-disciplinary team, to utilise your clinical experience to effectively assess and triage callers

• Using your clinical judgment and working within your competencies to signpost clients to the most appropriate treatments and resources for further support

• Assessing clients’ well-being needs using structured Bupa mental health assessments to make evidence-based therapy recommendations

• Using counselling skills to provide in-the-moment emotional support to callers

• Using clinical experience to assess and manage risk to clients and others as required

• Working in adherence to professional standards and compliance within your regulatory framework to provide the best care to our clients and safeguard as appropriate, making third party referrals as required

• Working collaboratively with colleagues and other internal and external departments to provide a smooth customer journey

• Completing internal clinical administration tasks

Who we’re looking for?

• Recognised Counselling Diploma qualification (Level 4) or higher

• BACP/UKCP/ NCS or equivalent Registration is ESSENTIAL - BACP Individual or Student Membership cannot be accepted

• Working towards accreditation is preferred

• Diverse and varied experience of providing counselling to different clients with a range of presenting issues and experience of working with complex cases

• Experience working in similar in-bound telephone counselling services (preferable)

• IT proficient

• Strong, professional and personal drive

• Empathic, compassionate and responsive

• Enthusiastic and self-motivated

• Ability to respond rapidly and decisively

• Excellent interpersonal and communication skills

• Proven experience of customer service

What’s it like to work here?

We want people to love working here, so much so that’s it’s at the top of our agenda and something you’ll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what’s most important to you. We’re a healthcare company so there’s a huge focus on our people’s health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best. Our teams are able to develop and advance their professional knowledge, skills and experience in many ways which is exceptionally helpful for their career in mental health. There are many options for career progression at Bupa. We have an exciting new Mental Health Training Academy which is evolving to include Counsellor Trainees and hosts an annual Conference for CPD.

You’ll also receive:

• 25 days holiday (pro-rata), increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life assurance

• Support with travel costs via a season ticket loan or cycle2work

• Performance-based bonus

• Monthly supervision paid for

• Up to 100% of accreditation application paid for

• Blended office and home working options available

• Full induction and training provided

• Support with your CPD

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

• Opportunities for career development around Bupa

• Option to join dental insurance scheme at a discounted rate

• Access to our Digital GP platform on your mobile

• Emotional wellbeing support

• Access to family mental health line

• Financial wellbeing channels

• Support for carers

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

Time Type:

Part time