Hospitality Lead

HOSPITALITY LEAD

The Hospitality Lead is the member of the Park Management Team responsible for the Cafe experience, the F&B offer and cleaning across the park including for parties and journey from arrival to departure, the team delivering this experience and the activities and engagement in the party arrivals and party rooms

PURPOSE AND OVERALL RESPONSIBILITY

• To ensure that their teams deliver Brilliant Basics and Moments Outgoing positive personality that Matter through maintaining great standards of Café and Excellent organisational skills, F&B appearance & customer service, industry leading Park Excellent verbal and written communication activities & exceptional engagement in a clean, safe and secure skills environment.
• Timetable planning of all party rooms and teams to ensure smooth delivery of party offer at capacity.
• Party prep organisation of socks, wristbands, add-ons, special requests and F&B orders from guests and supply chain.
• Ordering and organisation of F&B stock and food and drink prep for parties and café to deliver full menu availability in good time with minimum wastage.
• Calls to all party bookers in advance of parties to ensure good communication in good time. Party host guest interactions to ensure a fun, action-packed, memorable experience for all.
• Team training to deliver professional, confident, positive, safe interactions. Café, (including kitchens) party and cleaning team speed & service quality from arrival to departure to ensure a great first and last impression and value for money experience.
• Cleanliness of seating, party room, food preparation and toilet areas. Brand Standards compliance. Team welfare to ensure maximum positivity and productivity.
• Allergen awareness and labelling protocols followed to ensure compliance. Food safety compliance, related due diligence documentation, team behaviours and appearance.

MODELLING BEHAVIOURS

Outgoing positive personality

Excellent organisational skills

Excellent verbal and written communication skills

Excellent guest service and people skills

Honest and open Reliable, committed and flexible Leader, coach and motivator

Hands-on, proactive style Embed a culture where people enjoy work and have fun

Team player Solution Finder

Brand Ambassador

QUALIFICATIONS AND SKILLS

• Minimum 2 years experience in a leadership role.
• Childcare or coaching qualification (desirable)
• Food Safety Level 3.

Job Types: Full-time, Permanent

Salary: From £25,500.00 per year

Benefits:

• Company events
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Wilmslow, SK9 3PW: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 22/08/2026
Reference ID: HLWJ23