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Technology Specialist

🏢 Morrisons

⚡ On-site 📍 Bradford, Yorkshire and the Humber, England 🕒 1 day ago 💰 33,646 – 41,507 GBP /year

Job Description

The successful candidate will be responsible for the delivery of operational services and small / medium developments for the defined applications and business areas within technology. You'll manage the product development backlog and work with stakeholders to prioritise the list of requirements. You'll also be responsible for all aspects of running and maintaining these services including Incident, service reviews and Problem Management and providing input into product / application roadmaps in order to meet the needs of the customers. This will also include transition of any new services into the Technology Finance domain.

Accountabilities:

Customer

Responsible for engaging with SME’s to agree (SLA’s) and how to effectively measure, assess and communicate the quality of service and change delivery
Maintain and manage the product(s) backlog

Colleague

An escalation point for suppliers and customers
Oversee development stages
Validate the requirements and deliverables that describe the product(s) or service(s) that the project/program will produce
Identify service improvements

Operational

Report on operational service levels
Responsible for the sign off of the end of test report before new services or products are deployed into production
Supplier Management and Contract Management
Manage support and delivery processes and operating methods
End to End Service Design (Info Sec, availability, demand, capacity)

Sales and Profit

Use defined processes within the ITIL framework to drive down the number of incidents
Identify cost savings within the area of expertise
Financial planning, management & contractual discussions

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